Designing Quality Customer Service Process - 3326 Words

A. Provide a detailed written report outlining the process you to undertake this task 1. Introduction Customer service is very important practice in nearly every industry due to customer is major component in the business. The organization that capable of initiate quality customer service is likely to achieve better business performance in similar industry. Provide service greater than customer expectation will automatically improve customer satisfaction. This will help persuade current customer to return to the company service in the future. The purpose of this report is develops the process to improve and formalize customer service strategy of AET transport. This paper will outline essential step to develop quality customer service process from current process that utilize in the company at the moment. 2. Process to undertake the task at AET transport The process that customer service manager to undertake the task of develop and formalize AET’s customer service strategy that capable of fulfill the gap between the company mission to provide quality customer service and un-organized process to work with the customer consist of the following step. (1) Identify and analyze problem in the organization, (2) Develop implementation plan and schedule for new customer service standard, (3) Implement of new customer service standard, (4) Evaluate the effectiveness of new standard, (5) Ensure that this standard to meet with international quality standard and (6) Continue improveShow MoreRelatedPlanning Phase Of New Service Development1234 Words   |  5 PagesFor any New Service Development, there is a need for a framework to plan, execute and launch. 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Annotated Bibliography On The Implications Of Psychopathic...

Annotated Bibliography and Outline Lilienfeld, S. O., Waldman, I. D., Landfield, K., Watts, A. I., Rubenzer, S., Faschingbauel, T. R. (2012). Fearless dominance and the U.S. presidency: Implications of psychopathic Personality traits for successful and unsuccessful political leadership. Journal of Personality and Social Psychology, 103(3), 489-505. Lilienfeld et al., (2010) examined the attentiveness of psychopathic personality traits that aligned with job performance and leadership of the past presidents including George W. Bush, whereas their successful or unsuccessful behaviors were a matter of public records. The description of a psychopathic personality is conveyed as superficial charm along with other descriptions such as egocentricity, dishonesty, guiltlessness, callousness, and risk taking, which are based personality traits (Lilienfeld et al., 2010). According to Lilienfeld et al., (2012) there were about 8 listed limitations with fruitful directions for further research; however, the study and the findings didn’t address the questions between boldness and political performance. In the results, it was raised that boldness often associated with psychopathy advantages within a host of occupations and social roles. Clearly it’s warranted further investigation of the implications of boldness for leadership is needed. Odom, S. F., Body, B. L., Williams, J. (2012). Impact of Personal Growth Projects on Leadership Identity Development. Journal of LeadershipShow MoreRelatedEssay on Annotated Bibliography: Leadership1362 Words   |  6 Pagesï » ¿ Annotated Bibliography Yolanda Bowie Grand Canyon University Annotated Bibliography Lilienfeld, S. O., Waldman, I. D., Landfield, K., Watts, A. L., Rubenzer, S., Faschingbauer, T. R. (2012). Fearless dominance and the U.S. presidency: Implications of psychopathic personality traits for successful and unsuccessful political leadership.  Journal of Personality and Social Psychology,  103(3), 489 -505. http://library.gcu.edu:2048/login?url=http://search.ebscohost.com.libraryRead MoreRes 811 Synthesis Paper1363 Words   |  6 Pagesinformation to ensure successful completion of the assignment: †¢ Refer to the annotated bibliography and outline you created in the Module 5 assignment along with the assignment feedback from your instructor. †¢ Review: Lilienfeld, S. O., Waldman, I. D., Landfield, K., Watts, A. L., Rubenzer, S., Faschingbauer, T. R. (2012). Fearless dominance and the U.S. presidency: Implications of psychopathic personality traits for successful and unsuccessful political leadership.Journal of Personality and Social Psychology

How to Become an Engineer Free Essays

How to become an Engineer? Engineers use their imagination and analytical skills to invent, design, and build things that matter. They are team players with independent minds who turn ideas into reality. Many become licensed professional engineers (P. We will write a custom essay sample on How to Become an Engineer or any similar topic only for you Order Now E. s) in order to better protect the health, safety, and welfare of the public. By dreaming up creative and practical solutions, engineers are changing the world all the time. Engineering has been called the â€Å"invisible† or â€Å"stealth† profession. Everything around us and that we use every day has been engineered in some way, yet we may not see the engineers behind the scenes or know much about engineering. Engineering is not part of our grade school education. Many engineers whose work affects the public become licensed. The engineering field is as varied as engineers themselves. Engineers can design and build superstructures or delicate medical instruments. Engineers are exploring for energy and for new worlds in space. They are designing the environmental controls for an art museum or directing global sales of today’s hottest cars and computers. Who knows where the next great challenges will be? I know what your thinking how do you become an engineer or that this is interesting and you would like to apply. Here’s how u become an engineer: First and Foremost, you want to do decide if you have what it takes to be an engineer. To become a professional engineer, you must have a college degree in engineering. Most university programs are selective and quite competitive. Earning good grades in high school is imperative, as is getting a high SAT or ACT score. Second, you must contemplate what type of engineering interests you. While most programs tend to focus on general core classes the first and second year of enrollment, many require students to enroll in a specific program regardless. Seats in each program are generally limited. If you maintain a high GPA, you can usually transfer from one program to another within the engineering department if necessary. It is still important to put some thought into what type of engineering interests you before entering your program. Third, look for and apply to schools with strong engineering programs in the area(s) that interest you. Fourth step is to get good grades in all of your classes once you are enrolled in a program. The first and second years are usually the hardest. Many students are required to take an above-average number of credit hours, and classes are tough. Outside employment is generally discouraged. Focus on your studies as much as possible. Your hard work will be rewarded in the future. The fifth step is to obtain a co-op. Co-ops are usually offered the third, fourth and fifth years of engineering programs. Most co-ops are paid, some are not. They are usually very competitive, which is why receiving high grades in your course work is important. This is the best way to obtain valid, related work experience before entering the job market and it can lead to employment upon graduation. The sixth step is to seek the assistance of your school’s Career Development Center as you near the completion of your program. Someone there can usually help you with your resume, direct you to co-ops and internships and eventually help you apply for jobs in the engineering industry once you are qualified. The seventh and final step is to join a professional engineering society or association that caters to your specific interest. Professional organizations offer many networking opportunities that are ideal for those looking for employment as well as further professional development. Choosing the right career can mean the difference between being satisfied and being disappointed with my life. Many factors can influence the career that I may have for the rest of my life. A decision that I am going to make at the young age of nineteen will have a major impact on the next ten years of my life. In order to make the best decision possible for my future I must follow these steps inserted above. Now, all of this may sound hard and boring but if you interested like I am you would do whatever it takes to reach your goal in life. Engineers are one of the highest paid jobs and also the most complex. If you want to become an engineer follow these steps and you will be on your way to the best engineer possible How to cite How to Become an Engineer, Papers